It is our intention to provide high quality equipment, fast shipping and 100% satisfaction to our customers.
In the unlikely event that you are dissatisfied with the quality of the equipment, or the level of service that you were provided, you should contact us immediately.
Please email to advise us of the problem, outline the specific concern that you have and how you feel it is best rectified. We will review the situation and respond to you within 24hrs. Our prime concern is always the satisfaction of our customers.
Goods should not be returned unless you have been issued with a Return Authority Number. All goods that are aceepted for return should be received by us within 7 days of your being issued a Return Authority Number. The goods should be in their original packaging and sent by registered mail, to:
The Manager
Penrith Cue Sports Pty Ltd
Po Box 559
Penrith BC NSW 2751.
We regret that we can not refund for “change of mind” situations.
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